Add Salesforce Integration Account in Bright PatternNow that your call center and connected app are configured in Salesforce, you can create the integration account that establishes the connection between Salesforce and Bright Pattern Contact Center. New integration accounts are added in the Contact Center Administrator application. For more information, see the ''Contact Center Administrator Guide'' section [[contact-center-administrator-guide/IntegrationAccounts|Integration Accounts]].[[File:Create-Salesforce-54.PNG|thumb|800px|center|Select "Salesforce.com" as the integration account type]][[File:SFDC-Integration-Properties-54.PNG|thumb|800px|center|Salesforce.com integration account properties]]* '''Type''' - By default, "Salesforce.com" because you selected this type of integration account to add* '''Name''' - The name of the account (any name)* '''Default account''' - Select this checkbox if you have multiple Salesforce integration accounts and you want this account to be used by default.In the '''Data Access from Scenarios''' section, set:* '''Consumer key''' - The consumer key of the Connected App you previously configured in Salesforce. You can find your Connected App's consumer key in Salesforce Lightning Setup in ''Security > Certificate and Key Management''.* '''Consumer secret''' - The consumer secret of the Connected App you previously configured in Salesforce. You can find your Connected App's consumer secret in Salesforce Lightning Setup in ''Security > Certificate and Key Management''.* '''Refresh token''' - Click '''Request token''' to allow access to your Salesforce Connected AppIn this section, you will enable single sign-on (SSO) functionality for Salesforce integration. SSO provides simultaneous login to Bright Pattern Contact Center applications and the embedded Agent Desktop widget on Salesforce. For example, users who log in to the Agent Desktop widget on Salesforce will find themselves also logged in to Bright Pattern applications (e.g., Agent Desktop, Contact Center Administrator, etc.). Provide the Salesforce Identity Provider Certificate (see instructions below). If you do not plan on configuring SSO, leave the certificate empty.Before you can add the certificate, you have to ensure that there is one. In case you have multiple certificates, you must choose the certificate you want to use as the Identity Provider Certificate on the ''App Settings'' page.# In the ''Set Identity Provider certificate'' dialog, click '''Set'''. This pastes in the certificate.This is the "Idp-initiated Login URL" as copied from your Salesforce Connected App Detail page.'''To find this URL:'''Note: Even if you do not configure SSO, you still need to set something in this required field. If you do not plan on configuring SSO, enter any character or string (e.g., "https://" or "/") to invalidate the URL.Click '''Apply''' to save your changes. Salesforce integration account configuration is now be complete.Next, you can view our [[Sfdc-integration-guide/AboutTutorials | tutorials]] to learn how to set up scenarios to use Salesforce data.