Tutorials
Bright Pattern creates and maintains a wide variety of tutorials in order to help all Bright Pattern Contact Center users. Articles range from basic Agent Desktop usage to in-depth contact center configuration.
For additional information, visit Bright Pattern Community.
Admins
Tutorials for Admins is a collection of articles that explain how to accomplish specific goals using Bright Pattern's Contact Center Administrator application. Step-by-step tutorials cover various topics related to configuration, integrations, setting up services, building scenarios, AI and bots, and much more.
The following is a list of sections in this guide:
Agents
Agent tutorials explain how to perform specific tasks within the Agent Desktop application.
Explore tutorials to learn more about the following topics:
Supervisors
Supervisor tutorials provide specific instructions for users who actively manage agents and teams in Agent Desktop; topics include the following:
Questions?
Bright Pattern maintains a growing collection of "how-to" articles. If you need help with a topic that is not already covered in documentation, please contact Customer Success Management, connect with us via the Contact Us page, or post comments to documentation articles.