Section Configuration presents tutorials about configuration steps you should follow in order to accomplish specific tasks within your contact center, for example, configuring hours of operation. Configuration articles may require knowledge about and access to various Bright Pattern Contact Center applications, such as Contact Center Administrator, Scenario Builder, Form Builder, Agent Desktop, and so forth.
- Hours of Operation
- Configuring Exceptions to Standard Office Hours
- Regional Routing for Remote Agents
- Warm Transfer to Third Party Caller ID