From Bright Pattern Documentation
Scenario Templates
There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. Bright Pattern provides custom templates, which include instructional comments and explanations, for you to download and import into your contact center. Note that these templates differ from those provided out-of-the-box in your Contact Center Administrator applications.
These templates are available in the Scenario Builder Reference Guide, section All Scenario Templates.