From Bright Pattern Documentation
• 5.3 • 5.8
Purpose
The Bright Pattern Contact Center guide Tutorials for Admins provides instructions for using the Agent Desktop application to perform typical contact center supervisory functions including the following:
- Managing agents
- Monitoring teams, services, and more, using real-time metrics
- Operating campaigns
- Maintaining email queues and calendars
For descriptions supervisor related areas of Agent Desktop, see the Bright Pattern Contact Center Supervisor Guide.