TroubleshootingIf your Twitter account is not receiving DMs, you may need to enable the Twitter setting '''Receive messages from anyone''', located in ''Settings and privacy > Privacy and safety > Direct Messages''.[[File:Twitter-App-Creation-13-54.PNG|650px|thumb|center|Direct Messages settings in Twitter]]If you can send and receive DMs in your Twitter accounts but cannot receive these messages in your Bright Pattern Contact Center environment, reset your [[Twitter-integration-guide/Configuration/IntegrationAccount|integration account’s webhook]]. To do this, take the following steps:* In the Contact Center Administrator application, section ''Call Center Configuration > Integration Accounts'', locate your Twitter integration.* Click '''Set Webhook''', remove your contact center name (e.g., your_contact_center.brightpattern.com), click '''Set Webhook''', then click '''Apply'''.* Next, click '''Set Webhook''', replace the tenant name, click '''Set Webhook''', then click '''Apply'''.'''Note''': If the [[Twitter-integration-guide/Configuration/CreateanApp#Permissions_Tab|permissions]] for your Twitter app changed, you will need to [[Twitter-integration-guide/Configuration/CreateanApp#Keys_and_Tokens_Tab|regenerate the existing keys and access tokens]] and apply the changes to your [[Twitter-integration-guide/Configuration/IntegrationAccount|integration configuration]].