The Single Statistic widget presents one type of statistic or metric for a given service interaction.
Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. Single Statistic settings are as follows.
Title is the name of the statistic widget. Widget titles, along with their icons, are displayed in the widget selector.
The default mode for single statistic is Single Statistic; however, it is possible to change the mode to Gauge.
The Primary Statistic is the main single statistic to be shown in the widget.
The drop-down menu provides the following single statistics from which to choose:
Clicking the services link allows you to select and add the available services that are associated with the single statistic.
enable warning sound
Selecting the enable warning sound checkbox enables the Agent Desktop to play a warning sound whenever service level thresholds are exceeded for the given statistic or metric.
enable gauge display
Selecting the enable gauge display checkbox will cause the widget to change its appearance when certain thresholds are exceeded (see below).
When gauge display is enabled, the following values may be defined:
- warning threshold - Causes the gauge to change color when exceeded
- alert threshold - Plays a warning sound when exceeded
- max threshold - The most that can be displayed
Note: Deselecting the enable gauge display checkbox will cause the Secondary Statistic field to appear, allowing you to add a second statistic to the widget.
The Secondary Statistic is a second statistic to be included in the widget, if desired. It is formatted as a percentage or duration. Possible secondary statistics are the same as those for the Primary Statistic described above.