Bright Pattern Contact Center Documentation

Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.

We also would like to invite you to our new Community site, a place to share your experience and learn from fellow users! Join here

Agents

Setup, tutorials, and troubleshooting for agents working in Agent Desktop

Read the Docs

• Agent Guide
• Agent Desktop Helper Application Installation
• Tutorials
• Omni QM

日本語

Administration

Reference guides, tutorials and API specs for admins using Contact Center Administrator

Read the Docs

• Contact Center Administrator Guide
• APIs
• Chat Widgets
• Forms
• Mobile App Administrator Guide
• Omni QM
• Scenarios
• Tutorials
• Virtual Queue
• Wallboards
• Workflows

日本語

Supervisors

Tutorials and training for supervisors managing teams on Agent Desktop

Read the Docs

• Supervisor Guide
• Agent Guide
• Agent Desktop Helper Application Installation
• Omni QM for Supervisors
• Omni QM for Quality Evaluators
• Tutorials
• Wallboard User Guide

日本語

What's New?

Read about the features added to Bright Pattern Contact Center in version 5.20.0.

Release Notes

日本語

Tutorials

How-to guides for all Bright Pattern Contact Center software users

Read the Docs

Reporting

Reference guides and specs for accessing and understanding reporting database metrics

Read the Docs

• Custom Reporting Tutorial
• Reporting Database Specification
• Reporting Reference Guide

API Reference

API methods for managing users, interactions, recordings, and more

API Reference

Integrations

CRM and mobile messenger integration configuration, setup, and tutorials

Read the Docs

• Active Directory Password Reset
• CRM Integrations
• Messenger Integrations
• Microsoft Teams
• More Integrations

Support and FAQ

Contact Bright Pattern Customer Success and Support for general help, FAQ, and more

Contact Us

• Contact Us
• FAQ
• Support

Version 3.x Documentation

Click here for Bright Pattern Contact Center version 3.x documentation. Note that you may require a separate user account for access.

Looking for Partner Docs?

Bright Pattern Contact Center Partner Docs and Downloads Version 5.x and Partner Docs Version 3.x are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button at the top of the page).