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• 5.19 • 5.3 • 5.8


Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • TutorialsHelp
  • Troubleshooting

Work

  • Working in Agent Desktop
  • Accessibility
  • Calendar
  • Calls
  • Cases and Email
  • Chats
  • Contacts
  • Dashboard
  • Home Page
  • Knowledge Base
  • Mobile App Interactions
  • Outbound Campaigns
  • Quality Management
  • Screen-Pop
  • Search
  • States
  • Voicemail
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