ContactCenterChatSessionState

public enum ContactCenterChatSessionState

Enumeration of allowed chat session state values.

  • Tag: ContactCenterChatSessionState

  • A session is placed in the queue and is waiting for the next available Contact Center agent.

    Declaration

    Swift

    case queued

  • An agent has been reserved for the session; agent still has to accept the session.

    Declaration

    Swift

    case connecting

  • An agent has been reserved and connected to the session.

    Declaration

    Swift

    case connected
  • ivr

    A server scenario which handles a sessionis in IVR stage (the system may send the messages to teh client and automatically handle the responses).

    Declaration

    Swift

    case ivr

  • A session has failed.

    Declaration

    Swift

    case failed

  • A session is complete; not more activity is allowed within the session.

    Declaration

    Swift

    case completed