5.19:Service-now-integration-guide/AutomationTemplates/Overview

• 5.19

<translate>= ServiceNow Automation Templates Overview = ServiceNow automation scenario templates are provided in order to guide you through integration with Bright Pattern chat and voice IVR; examples are presented for each below. Specifically, they provide configuration examples for ServiceNow scenario blocks.

Templates

• Searching for a Contact by Phone
• Contextual Search and Screen Pop
• Object Creation and Updating
• Dynamic Searching
• Self-Service Catalog Request
• Automated Ticket Deflection
• SLA-Based Priority Routing
• Change-Advisory Board Voting
• Automatic Notifications

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