From Bright Pattern Documentation
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| − | + | = Entering Dispositions and Notes= | |
The following code snippet shows how to obtain a list of dispositions for an interaction filtered according to the disposition type: | The following code snippet shows how to obtain a list of dispositions for an interaction filtered according to the disposition type: | ||
| − | + | List<Disposition> dispositions = new List<Disposition>(); | |
| − | + | ||
| − | + | List<Disposition> allDispositions = item.service.dispositions.Values.ToList(); | |
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| − | + | switch (item.mediaType) | |
| − | + | ||
| − | + | { | |
| − | + | case ADAPI.MediaType.Preview: | |
| − | + | ||
| − | + | dispositions.AddRange(allDispositions.Where(x => x.preview && x.showToAgent)); | |
| − | + | break; | |
| − | + | ||
| − | + | case ADAPI.MediaType.Voice: | |
| − | + | ||
| − | + | if (String.IsNullOrEmpty(item.workitemId)) | |
| − | + | { | |
| − | + | dispositions.AddRange(allDispositions.Where(x => x.inbound && x.showToAgent)); | |
| − | + | } | |
| − | + | else | |
| − | + | { | |
| − | + | dispositions.AddRange(allDispositions.Where(x => x.outbound && x.showToAgent)); | |
| − | + | } | |
| − | + | break; | |
| − | + | ||
| − | + | default: | |
| − | + | ||
| − | + | dispositions.AddRange(allDispositions.Where(x => x.showToAgent)); | |
| − | + | break; | |
| − | + | } | |
| − | + | } | |
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* indicating whether the voice recording of this call contains [[agent-guide/HowtoCollectaVoiceSignature|a voice signature]] | * indicating whether the voice recording of this call contains [[agent-guide/HowtoCollectaVoiceSignature|a voice signature]] | ||
| − | + | public ResultCode disposition((string dispositionId, string notes, DateTime reschFrom, DateTime reschTo, string reschPhone, string reschTZ, bool bVoiceSignature); | |
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This method can be used both while the call is in progress and after it is disconnected while the user is in the After-call Work state. | This method can be used both while the call is in progress and after it is disconnected while the user is in the After-call Work state. | ||
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Latest revision as of 04:02, 29 May 2024
Entering Dispositions and Notes
The following code snippet shows how to obtain a list of dispositions for an interaction filtered according to the disposition type:
List<Disposition> dispositions = new List<Disposition>();
List<Disposition> allDispositions = item.service.dispositions.Values.ToList();
switch (item.mediaType)
{
case ADAPI.MediaType.Preview:
dispositions.AddRange(allDispositions.Where(x => x.preview && x.showToAgent));
break;
case ADAPI.MediaType.Voice:
if (String.IsNullOrEmpty(item.workitemId))
{
dispositions.AddRange(allDispositions.Where(x => x.inbound && x.showToAgent));
}
else
{
dispositions.AddRange(allDispositions.Where(x => x.outbound && x.showToAgent));
}
break;
default:
dispositions.AddRange(allDispositions.Where(x => x.showToAgent));
break;
}
}
The method below is used for:
- entering a disposition and notes for a processed call
- rescheduling a call attempt
- indicating whether the voice recording of this call contains a voice signature
public ResultCode disposition((string dispositionId, string notes, DateTime reschFrom, DateTime reschTo, string reschPhone, string reschTZ, bool bVoiceSignature);
This method can be used both while the call is in progress and after it is disconnected while the user is in the After-call Work state.