From Bright Pattern Documentation
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| − | + | = Wrapping Up After-call Work= | |
Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected. | Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected. | ||
For [[agent-guide/HowtoWrapUpAfter-callWork|manual completion of interaction while in After-call Work]], use this method for the ''Item'' object: | For [[agent-guide/HowtoWrapUpAfter-callWork|manual completion of interaction while in After-call Work]], use this method for the ''Item'' object: | ||
| − | + | public void complete(); | |
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The following event will be raised when the interaction is completed: | The following event will be raised when the interaction is completed: | ||
| + | public event ItemCompletedCallback itemCompletedCallback; | ||
| − | + | Note that the same event will be raised if the interaction is finished automatically (by timeout). | |
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| − | Note that the same event will be raised if the interaction is finished automatically (by timeout). | ||
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Latest revision as of 04:02, 29 May 2024
Wrapping Up After-call Work
Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected.
For manual completion of interaction while in After-call Work, use this method for the Item object:
public void complete();
The following event will be raised when the interaction is completed:
public event ItemCompletedCallback itemCompletedCallback;
Note that the same event will be raised if the interaction is finished automatically (by timeout).