Latest revision as of 04:02, 29 May 2024

• 5.19 • 5.3 • 5.8

dialNumber

Makes a voice call for the logged-in agent, using a specified destination number. Note that only extension numbers of other contact center users can be dialed.

Request

Syntax

window.bpspat.api.dialNumber(phone_number)

Parameters

Parameter	Type	Description
phone_number	function	Destination phone number

Response

Empty.

In response to the request, the phone number is dialed.

To get a response, use getState to display agent state and interaction data.

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@@ Line 1: / Line 1: @@
-<translate>
-= Dialing and Transfers =
-This method is used for dialing phone numbers and transferring calls. There are four types of requests.
-== Requests ==
+= dialNumber =
-=== Dial Number ===
+Makes a voice call for the logged-in agent, using a specified destination number. Note that only extension numbers of other contact center users can be dialed.
-Dials the phone number.
-==== Syntax ====
+== Request ==
+=== Syntax ===
   window.bpspat.api.dialNumber(phone_number)
-==== Parameters ====
+=== Parameters ===
 {|border="1" style="border-collapse:collapse" cellpadding="5"
 | '''Parameter'''
@@ Line 21: / Line 18: @@
 |}
+== Response ==
+Empty.
-=== Select Service ===
+In response to the request, the phone number is dialed.
-Selects the service for the call.
-==== Syntax ====
+To get a response, use [[Embedded-agent-desktop-sdk-specification/Methods/getState |  getState]] to display agent state and interaction data.
- window.bpspat.api.selectService(phone_number)
-==== Parameters ====
-{|border="1" style="border-collapse:collapse" cellpadding="5"
-| '''Parameter'''
-| '''Type'''
-| '''Description'''
-|-
-| phone_number
-| function
-| Destination phone number
-|}
-=== Single Step Transfer ===
-Transfers the call to another number in a single step.
-==== Syntax ====
- window.bpspat.api.singleStepTransfer(phone_number)
-==== Parameters ====
-{|border="1" style="border-collapse:collapse" cellpadding="5"
-| '''Parameter'''
-| '''Type'''
-| '''Description'''
-|-
-| phone_number
-| function
-| Destination phone number
-|}
-=== Single Step Conference ===
-Initiates a conference call with another phone number in a single step.
-==== Syntax ====
-  window.bpspat.api.singleStepConference(phone_number)
-==== Parameters ====
-{|border="1" style="border-collapse:collapse" cellpadding="5"
-| '''Parameter'''
-| '''Type'''
-| '''Description'''
-|-
-| phone_number
-| function
-| Destination phone number
-|}
-</translate>

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