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| − | + | = Scenario Reference Material = | |
In order to maximize the effectiveness of your scenarios, this guide provides reference material on variables, expressions, and voice prompts and segments. Variables and expressions allow your scenarios to pass information from your customers to your contact center and agents, as well as parse data. Voice prompts and segments utilize integrated text-to-speech technology to play prompts to customers. | In order to maximize the effectiveness of your scenarios, this guide provides reference material on variables, expressions, and voice prompts and segments. Variables and expressions allow your scenarios to pass information from your customers to your contact center and agents, as well as parse data. Voice prompts and segments utilize integrated text-to-speech technology to play prompts to customers. | ||
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== Variables and Expressions == | == Variables and Expressions == | ||
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/Variables | Variables]] | + | *[[scenario-builder-reference-guide/Reference/VariablesandExpressions/Variables | Variables]] |
*[[scenario-builder-reference-guide/Reference/VariablesandExpressions/VariableParameters | Variable Parameters]] | *[[scenario-builder-reference-guide/Reference/VariablesandExpressions/VariableParameters | Variable Parameters]] | ||
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/StringExpressions | String Expressions]] | + | *[[scenario-builder-reference-guide/Reference/VariablesandExpressions/StringExpressions | String Expressions]] |
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/IntegerExpressions | Integer Expressions]] | + | *[[scenario-builder-reference-guide/Reference/VariablesandExpressions/IntegerExpressions | Integer Expressions]] |
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/FloatingPointExpressions | Floating Point Expressions]] | + | *[[scenario-builder-reference-guide/Reference/VariablesandExpressions/FloatingPointExpressions | Floating Point Expressions]] |
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/Built-inFunctions | Built-in Functions]] | + | *[[scenario-builder-reference-guide/Reference/VariablesandExpressions/Built-inFunctions | Built-in Functions]] |
== Voice Prompts and Segments == | == Voice Prompts and Segments == | ||
| − | *[[scenario-builder-reference-guide/VoicePromptsandSegments/VoicePrompts | Voice Prompts ]] | + | *[[scenario-builder-reference-guide/Reference/VoicePromptsandSegments/VoicePrompts | Voice Prompts ]] |
| − | *[[scenario-builder-reference-guide/VoicePromptsandSegments/VoiceSegmentTypes | Voice Segments ]] | + | *[[scenario-builder-reference-guide/Reference/VoicePromptsandSegments/VoiceSegmentTypes | Voice Segments ]] |
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Latest revision as of 04:03, 29 May 2024
Scenario Reference Material
In order to maximize the effectiveness of your scenarios, this guide provides reference material on variables, expressions, and voice prompts and segments. Variables and expressions allow your scenarios to pass information from your customers to your contact center and agents, as well as parse data. Voice prompts and segments utilize integrated text-to-speech technology to play prompts to customers.
Standard Fields for CRM Objects
Variables and Expressions
- Variables
- Variable Parameters
- String Expressions
- Integer Expressions
- Floating Point Expressions
- Built-in Functions