From Bright Pattern Documentation
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Introduction | Introduction | ||
*[[Tutorials-for-supervisors/About | About]] | *[[Tutorials-for-supervisors/About | About]] | ||
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Agent Management | Agent Management | ||
*[[Tutorials-for-supervisors/HowtoChangeanAgentsState | How to Change an Agent's State]] | *[[Tutorials-for-supervisors/HowtoChangeanAgentsState | How to Change an Agent's State]] | ||
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*[[Tutorials-for-supervisors/HowtoMonitorAgentScreens | How to Monitor Agent Screens]] | *[[Tutorials-for-supervisors/HowtoMonitorAgentScreens | How to Monitor Agent Screens]] | ||
Real-Time Metrics | Real-Time Metrics | ||
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*[[Tutorials-for-supervisors/CustomizingMetrics | Customizing Metrics]] | *[[Tutorials-for-supervisors/CustomizingMetrics | Customizing Metrics]] | ||
*[[Tutorials-for-supervisors/CustomizingReal-TimeMetricAlerts | Customizing Real-Time Metric Alerts]] | *[[Tutorials-for-supervisors/CustomizingReal-TimeMetricAlerts | Customizing Real-Time Metric Alerts]] | ||
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*[[Tutorials-for-supervisors/HowtoReassignanEvent | How to Reassign an Event]] | *[[Tutorials-for-supervisors/HowtoReassignanEvent | How to Reassign an Event]] | ||
*[[Tutorials-for-supervisors/HowtoReassignAllofanAgentsEventstoAnotherAgent | How to Reassign All of an Agent's Events to Another Agent]] | *[[Tutorials-for-supervisors/HowtoReassignAllofanAgentsEventstoAnotherAgent | How to Reassign All of an Agent's Events to Another Agent]] | ||
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Latest revision as of 04:04, 29 May 2024
Tutorials for Supervisors
Introduction
Agent Management
- How to Change an Agent's State
- How to Turn On/Off Supervision Modes
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
Real-Time Metrics
Campaigns
- How to Start and Stop Campaigns
- How to Enable and Disable Lists within a Campaign
- How to Add and Remove Campaign Teams
Email Queue
Calendars