From Bright Pattern Documentation
Jump to: navigation, search
• 5.19 • 5.3 • 5.8

Purpose

The Bright Pattern Contact Center guide Tutorials for Admins provides instructions for using the Agent Desktop application to perform typical contact center supervisory functions including the following:

  • Managing agents
  • Monitoring teams, services, and more, using real-time metrics
  • Operating campaigns
  • Maintaining email queues and calendars

For descriptions supervisor related areas of Agent Desktop, see the Bright Pattern Contact Center Supervisor Guide.

Next >