From Bright Pattern Documentation
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To configure Twitter integration, you must have the following: | To configure Twitter integration, you must have the following: | ||
# '''A regular Twitter user account.''' You will need to have or create a regular Twitter account. This account will function both as your company's regular Twitter account and as your Twitter developer account. '''Note''': In addition, you will need to add an email address to this account in your Twitter settings and confirm it.<br><br> | # '''A regular Twitter user account.''' You will need to have or create a regular Twitter account. This account will function both as your company's regular Twitter account and as your Twitter developer account. '''Note''': In addition, you will need to add an email address to this account in your Twitter settings and confirm it.<br><br> | ||
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# '''A configured chat service and chat scenario entry.''' Whether you are testing your [[Twitter-integration-guide/Configuration/IntegrationAccount|configured Twitter integration]] or taking it live, you will need a configured chat service and chat scenario entry. For more information, see ''Administration Tutorials'', section [[Tutorials-for-admins/Chat/ChatServiceConfiguration|Chat Service Configuration]]. | # '''A configured chat service and chat scenario entry.''' Whether you are testing your [[Twitter-integration-guide/Configuration/IntegrationAccount|configured Twitter integration]] or taking it live, you will need a configured chat service and chat scenario entry. For more information, see ''Administration Tutorials'', section [[Tutorials-for-admins/Chat/ChatServiceConfiguration|Chat Service Configuration]]. | ||
| − | == Applying for a Developer Account == | + | == Applying for a Developer Account == |
# From an existing Twitter account, go to ''Settings and privacy > General > About Twitter > Other > Developers''. This will launch the developer site. Alternately, go directly to [https://developer.twitter.com/ the developer site]. '''Note''': If you have not already done so, add an email address in your account settings; you will need a confirmed email address in order to create a developer account.<br><br>[[File:Twitter-App-Creation-0-54.PNG|650px|thumb|center|Navigate to the Developer site]]<br><br> | # From an existing Twitter account, go to ''Settings and privacy > General > About Twitter > Other > Developers''. This will launch the developer site. Alternately, go directly to [https://developer.twitter.com/ the developer site]. '''Note''': If you have not already done so, add an email address in your account settings; you will need a confirmed email address in order to create a developer account.<br><br>[[File:Twitter-App-Creation-0-54.PNG|650px|thumb|center|Navigate to the Developer site]]<br><br> | ||
# On the developer site's homepage, click '''Apply''' in the upper right corner to begin filling out the developer account application. The application will ask why you're creating a developer account and what you plan to do. Fill in the application and wait for your developer account to be approved. <br><br>[[File:Twitter-App-Creation-0.7-54.PNG|650px|thumb|center|Fill out the developer account application and wait for approval]]<br><br> | # On the developer site's homepage, click '''Apply''' in the upper right corner to begin filling out the developer account application. The application will ask why you're creating a developer account and what you plan to do. Fill in the application and wait for your developer account to be approved. <br><br>[[File:Twitter-App-Creation-0.7-54.PNG|650px|thumb|center|Fill out the developer account application and wait for approval]]<br><br> | ||
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Latest revision as of 04:04, 29 May 2024
• 日本語
Prerequisites
To configure Twitter integration, you must have the following:
- A regular Twitter user account. You will need to have or create a regular Twitter account. This account will function both as your company's regular Twitter account and as your Twitter developer account. Note: In addition, you will need to add an email address to this account in your Twitter settings and confirm it.
- A Twitter developer account. Once your regular Twitter account is established, you will use it to apply for a developer account; the account is used to create the app that will send messages to your Bright Pattern Contact Center environment. For further instructions, see Applying for a Developer Account.
- A separate regular Twitter user account. This second user account will be for the purpose of sending test Direct Messages (DMs) to your first Twitter account.
- A configured chat service and chat scenario entry. Whether you are testing your configured Twitter integration or taking it live, you will need a configured chat service and chat scenario entry. For more information, see Administration Tutorials, section Chat Service Configuration.
Applying for a Developer Account
- From an existing Twitter account, go to Settings and privacy > General > About Twitter > Other > Developers. This will launch the developer site. Alternately, go directly to the developer site. Note: If you have not already done so, add an email address in your account settings; you will need a confirmed email address in order to create a developer account.
- On the developer site's homepage, click Apply in the upper right corner to begin filling out the developer account application. The application will ask why you're creating a developer account and what you plan to do. Fill in the application and wait for your developer account to be approved.
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