提供: Bright Pattern Documentation
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| − | = Recovering Past Recordings=
| + | #REDIRECT [[Faq/AboutFAQ/ja]] |
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| − | == Is there any way to recover old recordings from a specific time frame in the past? ==
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| − | It is certainly possible to recover recordings from a past time frame; however, doing so involves [http://www.brightpattern.com/contacts/ contacting Bright Pattern] to engage the operations team and submit a statement of work with a billable charge. If these recordings are critical, Bright Pattern can prepare an estimate for you.
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| − | To avoid the future need to recover such recordings, it is recommended that you proceed with setting up periodic recording export jobs going forward.
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| − | The capability to transfer the recordings via FTP/SFTP is set up in the Contact Center Administrator application:
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| − | # Log in as Admin.
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| − | # Navigate to ''Configuration > Services & Campaigns > [your desired service] > Results tab > Periodic Recording Export Jobs''.
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| − | # Review the information about Periodic Recording Export Jobs settings in the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/ResultsTab|Results tab]]. | |
| − | # Schedule your desired recording export job to run overnight, after 1:00 am, to capture the previous day’s data without interfering with your business hours.
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| − | Note that for future needs, Bright Pattern offers extended storage options, as well as the ability to transfer the recordings via FTP/SFTP.
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| − | [[Category:FAQ]]
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Latest revision as of 04:12, 31 July 2024
