From Bright Pattern Documentation
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Frequently Asked Questions
Introduction
Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Spam
- Voicemail
Contact Center Administrator
- Blended Voice
- Callback
- Caller ID
- Email SMTP Settings
- Email Integrations with Gmail
- Exporting Recordings
- Help Screens
- Hold Music
- Lists
- Messenger Integrations
- Multi-FactorAuthentication
- Outbound Campaigns
- Recordings
- Remote Call Monitoring
- Scenarios
- Services
- Skills
- Supervisors
- Tasks
- Users
- Virtual Queue Configuration
- Vertex AI
- Antivirus That Can Be Used Safely With Agent Desktop
- User Management Privileges
Reporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
Scenario Builder
Video Tutorials