From Bright Pattern Documentation
(Created page with "<translate> = Purpose = The ''Embedded Agent Desktop SDK Specification'' describes the Bright Pattern Agent Desktop SDK, which includes the Bright Pattern Out-page JS API. Th...") |
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The Out-page JS API is a browser-based JavaScript API that allows webpages to communicate with the Bright Pattern Agent Desktop application embedded on that page in iFrame. | The Out-page JS API is a browser-based JavaScript API that allows webpages to communicate with the Bright Pattern Agent Desktop application embedded on that page in iFrame. | ||
| − | With | + | With this API, you can: |
* Request information about agent states and interactions | * Request information about agent states and interactions | ||
* Request agent routing state change | * Request agent routing state change | ||
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* Control call recordings | * Control call recordings | ||
* Request information about agent login, status, and call flow | * Request information about agent login, status, and call flow | ||
| + | |||
| + | == Supported Methods and Events == | ||
| + | Methods | ||
| + | * [[Embedded-agent-desktop-sdk-specification/AgentState | Agent State]] | ||
| + | * [[Embedded-agent-desktop-sdk-specification/DialingTransfers | Dialing and Transfers]] | ||
| + | * [[Embedded-agent-desktop-sdk-specification/CompletingTerminatingInteraction | Completing and Terminating an Interaction]] | ||
| + | * [[Embedded-agent-desktop-sdk-specification/CallRecordingsControl | Call Recordings Control]] | ||
| + | |||
| + | Events | ||
| + | * [[Embedded-agent-desktop-sdk-specification/AgentLogin | Agent Login]] | ||
| + | * [[Embedded-agent-desktop-sdk-specification/AgentStatus | Agent Status]] | ||
| + | * [[Embedded-agent-desktop-sdk-specification/Call_Flow | Call Flow]] | ||
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Revision as of 23:40, 4 October 2018
<translate>
Purpose
The Embedded Agent Desktop SDK Specification describes the Bright Pattern Agent Desktop SDK, which includes the Bright Pattern Out-page JS API.
The Out-page JS API is a browser-based JavaScript API that allows webpages to communicate with the Bright Pattern Agent Desktop application embedded on that page in iFrame.
With this API, you can:
- Request information about agent states and interactions
- Request agent routing state change
- Dial numbers
- Transfer calls
- Complete interactions
- Terminate interactions
- Control call recordings
- Request information about agent login, status, and call flow
Supported Methods and Events
Methods
Events
</translate>