From Bright Pattern Documentation
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The ''Embedded Agent Desktop SDK Specification'' describes the Bright Pattern Agent Desktop SDK, which includes the Bright Pattern Out-page JS API. | The ''Embedded Agent Desktop SDK Specification'' describes the Bright Pattern Agent Desktop SDK, which includes the Bright Pattern Out-page JS API. | ||
| − | The Out-page JS API is a browser-based JavaScript API that allows webpages to communicate with the Bright Pattern Agent Desktop application embedded on that page in | + | The Out-page JS API is a browser-based JavaScript API that allows webpages to communicate with the Bright Pattern Agent Desktop application embedded on that page in iframe. |
With this API, you can: | With this API, you can: | ||
Revision as of 18:31, 5 October 2018
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Purpose
The Embedded Agent Desktop SDK Specification describes the Bright Pattern Agent Desktop SDK, which includes the Bright Pattern Out-page JS API.
The Out-page JS API is a browser-based JavaScript API that allows webpages to communicate with the Bright Pattern Agent Desktop application embedded on that page in iframe.
With this API, you can:
- Request information about agent states and interactions
- Request agent routing state change
- Dial numbers
- Transfer calls
- Complete interactions
- Terminate interactions
- Control call recordings
- Request information about agent login, status, and call flow
Supported Methods and Events
Methods
Events
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