From Bright Pattern Documentation
| Line 3: | Line 3: | ||
*[[scenario-builder-reference-guide/Purpose | Purpose]] | *[[scenario-builder-reference-guide/Purpose | Purpose]] | ||
*[[scenario-builder-reference-guide/Audience | Audience]] | *[[scenario-builder-reference-guide/Audience | Audience]] | ||
| − | + | About the Application | |
*[[scenario-builder-reference-guide/ScenarioBuilderOverview | Scenario Builder Overview]] | *[[scenario-builder-reference-guide/ScenarioBuilderOverview | Scenario Builder Overview]] | ||
| − | Scenario | + | Scenario-Building Exercises |
| + | *[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | ||
| + | Downloadable Examples | ||
| + | *[[scenario-builder-reference-guide/ScenarioExample | Scenario Example]] | ||
| + | Scenario Block Definitions | ||
*[[scenario-builder-reference-guide/Accept | Accept]] | *[[scenario-builder-reference-guide/Accept | Accept]] | ||
*[[scenario-builder-reference-guide/AddtoCallingList | Add to Calling List]] | *[[scenario-builder-reference-guide/AddtoCallingList | Add to Calling List]] | ||
| Line 85: | Line 89: | ||
Voice Segment Types | Voice Segment Types | ||
*[[scenario-builder-reference-guide/VoiceSegmentTypes | Voice Segments ]] | *[[scenario-builder-reference-guide/VoiceSegmentTypes | Voice Segments ]] | ||
| − | + | ||
| − | + | ||
| + | |||
</translate> | </translate> | ||
Revision as of 18:01, 27 November 2018
<translate>=Scenario Builder Reference Guide= Introduction
About the Application
Scenario-Building Exercises
Downloadable Examples
Scenario Block Definitions
- Accept
- Add to Calling List
- Answer
- Attached Data
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- Identify Contact
- If
- Internal Message
- Log
- Menu
- Play-Listen
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- Retrieve Internal Record
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Search Directory
- Self-Service Provided
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Case
- Set Custom Reporting Field
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
Variables and Expressions
Voice Segment Types
</translate>