From Bright Pattern Documentation
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*[[Tutorials-for-supervisors/HowtoReviewandAssignEmailtoAgents | How to Review and Assign Email to Agents]] | *[[Tutorials-for-supervisors/HowtoReviewandAssignEmailtoAgents | How to Review and Assign Email to Agents]] | ||
Calendars | Calendars | ||
| − | |||
*[[Tutorials-for-supervisors/HowtoViewanAgentsCalendar | How to View an Agent's Calendar]] | *[[Tutorials-for-supervisors/HowtoViewanAgentsCalendar | How to View an Agent's Calendar]] | ||
*[[Tutorials-for-supervisors/HowtoReassignanEvent | How to Reassign an Event]] | *[[Tutorials-for-supervisors/HowtoReassignanEvent | How to Reassign an Event]] | ||
Revision as of 21:10, 15 January 2019
<translate>=Tutorials for Supervisors= Introduction
Getting Started
Agent Management
- How to Change an Agent's State
- How to Turn On/Off Supervision Modes
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
Real-Time Metrics
- Understanding Real-Time Metrics
- How to Customize Metric Views
- Customizing Agent Metrics
- Customizing Team Metrics
- Customizing Service Metrics
- Customizing Skill Metrics
- Customizing Real-Time Metric Alerts
Campaigns
- About Campaign Operation
- How to Start and Stop Campaigns
- How to Enable and Disable Lists within a Campaign
- How to Add and Remove Campaign Teams
Email Queue
Calendars
- How to View an Agent's Calendar
- How to Reassign an Event
- How to Reassign All of an Agent's Events to Another Agent
</translate>