From Bright Pattern Documentation
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*[[Tutorials-for-supervisors/UnderstandingReal-timeMetrics | Understanding Real-Time Metrics]] | *[[Tutorials-for-supervisors/UnderstandingReal-timeMetrics | Understanding Real-Time Metrics]] | ||
*[[Tutorials-for-supervisors/HowtoCustomizeMetricViews | How to Customize Metric Views]] | *[[Tutorials-for-supervisors/HowtoCustomizeMetricViews | How to Customize Metric Views]] | ||
| − | *[[Tutorials-for-supervisors/ | + | *[[Tutorials-for-supervisors/CustomizingMetrics | Customizing Metrics]] |
*[[Tutorials-for-supervisors/CustomizingTeamMetrics | Customizing Team Metrics]] | *[[Tutorials-for-supervisors/CustomizingTeamMetrics | Customizing Team Metrics]] | ||
*[[Tutorials-for-supervisors/CustomizingServiceMetrics | Customizing Service Metrics]] | *[[Tutorials-for-supervisors/CustomizingServiceMetrics | Customizing Service Metrics]] | ||
Revision as of 22:08, 15 January 2019
<translate>=Tutorials for Supervisors= Introduction
Getting Started
Agent Management
- How to Change an Agent's State
- How to Turn On/Off Supervision Modes
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
Real-Time Metrics
- Understanding Real-Time Metrics
- How to Customize Metric Views
- Customizing Metrics
- Customizing Team Metrics
- Customizing Service Metrics
- Customizing Skill Metrics
- Customizing Real-Time Metric Alerts
Campaigns
- How to Start and Stop Campaigns
- How to Enable and Disable Lists within a Campaign
- How to Add and Remove Campaign Teams
Email Queue
Calendars
- How to View an Agent's Calendar
- How to Reassign an Event
- How to Reassign All of an Agent's Events to Another Agent
</translate>