From Bright Pattern Documentation
< 5.19:Agent-guide | Work
| Line 1: | Line 1: | ||
<translate> | <translate> | ||
= Cases and Email = | = Cases and Email = | ||
| − | *[[agent-guide/Work/CasesEmail/Overview | Overview]] | + | * [[agent-guide/Work/CasesEmail/Overview | Overview]] |
| − | *[[agent-guide/Work/CasesEmail/CaseStates | Case States]] | + | * [[agent-guide/Work/CasesEmail/MyCasesInterface | My Cases Interface]] |
| + | * [[agent-guide/Work/CasesEmail/CaseStates | Case States]] | ||
* [[agent-guide/Work/CasesEmail/CasesVersusThreads | Cases Versus Threads]] | * [[agent-guide/Work/CasesEmail/CasesVersusThreads | Cases Versus Threads]] | ||
Tutorials | Tutorials | ||
Revision as of 17:06, 1 February 2019
<translate>
Cases and Email
Tutorials
- Accepting Email
- Follow-ups
- Fonts
- Handling Email
- Masking Data
- Retrieving Email from Queue
- Reviewing Email
- Search
</translate>