5.19:Scenario-builder-reference-guide/AboutExercises

• 5.19 • 5.3 • 5.8

<translate>= Scenario-Building Exercises = Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios.

Exercises

• All Scenario Exercises
• Downloadable Scenario Templates
• Create a Basic Scenario
• Pop Case or Contact Information
• Chat Scenario That Uses Bots
• Block Specific Incoming Phone Numbers
• Distribute Surveys to a Percentage of Random Customers
• Route Callers to the Last Agent and Provide a Voicemail Option
• Voice Scenario Survey
• Use Conversational IVR in a Scenario
• Scenario Example

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