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Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links: | Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links: | ||
| − | * [[contact-center-administrator-guide/Outbound-General|General | + | *[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | Outbound - General]] |
| − | * [[contact-center-administrator-guide/Outbound-CallingHours|Calling Hours]] | + | *[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-CallingHours | Outbound - Calling Hours]] |
| − | * [[contact-center-administrator-guide/Outbound-DialRules|Dial Rules]] | + | *[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-DialRules | Outbound - Dial Rules]] |
| − | * [[contact-center-administrator-guide/Outbound-DNC|DNC | + | *[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-DNC | Outbound - DNC]] |
| − | * [[contact-center-administrator-guide/Outbound-Diagnostics|Diagnostics]] | + | *[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-Diagnostics | Outbound - Diagnostics]] |
For the recommended campaign configuration process, see section [[contact-center-administrator-guide/OutboundCampaignConfiguration|Outbound Campaign Configuration]]. | For the recommended campaign configuration process, see section [[contact-center-administrator-guide/OutboundCampaignConfiguration|Outbound Campaign Configuration]]. | ||
Revision as of 18:35, 19 March 2019
<translate>= Outbound Tab= The Outbound tab of the Services and Campaigns section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services.
Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links:
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
For the recommended campaign configuration process, see section Outbound Campaign Configuration.
Note: Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page.
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