From Bright Pattern Documentation
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| − | For additional configuration options, see [[Sfdc-integration-guide/ | + | For additional configuration options, see [[Sfdc-integration-guide/Tutorials/Overview|Tutorials]]. As a reminder, in order to complete the integration, you will need a Salesforce developer account. If you do not have one, you will need to [https://developer.salesforce.com/signup create and register] one. |
== Integration Steps == <!--T:3--> | == Integration Steps == <!--T:3--> | ||
Revision as of 23:33, 1 September 2020
• 日本語
<translate>= Lightning Overview = This section of the Salesforce Integration Guide explains how to integrate your Bright Pattern Contact Center with Salesforce in Lightning view.
For additional configuration options, see Tutorials. As a reminder, in order to complete the integration, you will need a Salesforce developer account. If you do not have one, you will need to create and register one.
Integration Steps
- Install Managed Package
- Set up Call Center
- Create a Lightning App
- Add Connected App to Enable Scenarios to Access Salesforce Data
- Enable Single Sign-On
- Add Salesforce Integration Account in Bright Pattern
- Enable Screen Pop for Multiple-Matching Records
</translate>