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= Chats = | = Chats = | ||
*[[agent-guide/Tutorials/Chat/Overview | Overview]] | *[[agent-guide/Tutorials/Chat/Overview | Overview]] | ||
Accepting/Rejecting Chats | Accepting/Rejecting Chats | ||
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Creating Cases | Creating Cases | ||
*[[Agent-guide/Tutorials/Chat/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] | *[[Agent-guide/Tutorials/Chat/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] | ||
Direct Chat Invite | |||
*[[Agent-guide/Tutorials/Chat/HowtoInviteClienttoDirectChat | How to Invite a Client to a Direct Chat]] | |||
*[[Agent-guide/Tutorials/Chat/EndUserView | Direct Chat: Customer Experience]] | |||
Flagging Chats | Flagging Chats | ||
*[[Agent-guide/Tutorials/Chat/HowtoFlagaChatSession | How to Flag an Interaction]] | *[[Agent-guide/Tutorials/Chat/HowtoFlagaChatSession | How to Flag an Interaction]] | ||
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*[[Agent-guide/Tutorials/Chat/TransferRemoteAssistanceDuringChat | How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session]] | *[[Agent-guide/Tutorials/Chat/TransferRemoteAssistanceDuringChat | How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session]] | ||
Sending Chat Messages | Sending Chat Messages | ||
*[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] | *[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] | ||
*[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | *[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | ||
*[[Agent-guide/HowtoSendSMSMessages | How to Send SMS]] | |||
*[[Agent-guide/HowtoSendWhatsAppMessages | How to Send WhatsApp Messages]] | |||
Start a Messenger Chat | |||
*[[Agent-guide/task-agent-desktop-chat-start-messenger-chat | How to Start a Messenger Chat from Agent Desktop]] | |||
Terminating the Chat | Terminating the Chat | ||
*[[Agent-guide/Tutorials/Chat/HowtoEndaChatSession | How to End a Chat Session]] | *[[Agent-guide/Tutorials/Chat/HowtoEndaChatSession | How to End a Chat Session]] | ||
Transfers | Transfers | ||
*[[Agent-guide/Tutorials/Chat/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] | *[[Agent-guide/Tutorials/Chat/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] | ||
Latest revision as of 16:51, 20 February 2026
Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Direct Chat Invite
Flagging Chats
Follow-ups
Forms
Multiple Chats
Masking Sensitive Data
Remote Assistance
- Overview: Remote Assistance in Chats
- How to Initiate Remote Assistance During a Chat/SMS/Messaging Session
- How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session
Sending Chat Messages
- Chat Messages
- How to Send and Receive Pictures and Documents
- How to Send SMS
- How to Send WhatsApp Messages
Start a Messenger Chat
Terminating the Chat
Transfers