Latest revision as of 04:02, 29 May 2024

General Information

The API supports a number of desktop telephony functions, including call initiation, voice and screen recording, interaction completion, and the setting of interaction dispositions and notes.

These functions are available via a global object called window.bpspat.api.

Example

window.bpspat.api.dialNumber("1234567");

Object Creation

The object is created when the script file is included in the web page loaded into the Agent Desktop application as follows:

<script type="text/javascript" src="[agent-desktop-web-server]/libs/servicepatternapi-dev.js"></script>

or

<script type="text/javascript" src="[agent-desktop-web-server]/agentdesktop/libs/servicepatternapi-dev.js"></script>

Example

<script type="text/javascript" src="https://barco.brightpattern.com/libs/servicepatternapi-dev.js"></script>

or

<script type="text/javascript" src="https://barco.brightpattern.com/agentdesktop/libs/servicepatternapi-dev.js"></script>

Full Example Implementation

< Previous | Next >

@@ Line 1: / Line 1: @@
-<translate>= General Information=
+= General Information=
 The API supports a number of desktop telephony functions, including call initiation, voice and screen recording, interaction completion, and the setting of interaction dispositions and notes.
 These functions are available via a global object called ''window.bpspat.api''.
-For example:
+=== Example ===
+ window.bpspat.api.dialNumber("1234567");
-''window.bpspat.api.dialNumber(“1234567”);''
+== Object Creation ==
+The object is created when the script file is included in the web page loaded into the Agent Desktop application as follows:
+ <script type="text/javascript" src="[agent-desktop-web-server]/libs/servicepatternapi-dev.js"></script>
-The object is created when the script file is included in the web page loaded into the Agent Desktop application as follows:
+or
-''&lt;script type=&quot;text/javascript&quot; src=&quot;[agent-desktop-web-server]/app/libs/servicepatternapi-dev.js&quot;&gt;&lt;/script&gt;''
+ <script type="text/javascript" src="[agent-desktop-web-server]/agentdesktop/libs/servicepatternapi-dev.js"></script>
-For example:
+=== Example ===
+ <script type="text/javascript" src="https://barco.brightpattern.com/libs/servicepatternapi-dev.js"></script>
-''&lt;script type=&quot;text/javascript&quot; src=&quot;''[http://barco.brightpattern.com/app/libs/servicepatternapi-dev.js ''https://barco.brightpattern.com/app/libs/servicepatternapi-dev.js'']''&quot;&gt;&lt;/script&gt;''
+or
+ <script type="text/javascript" src="https://barco.brightpattern.com/agentdesktop/libs/servicepatternapi-dev.js"></script>
+=== Full Example Implementation ===
-<center>[[desktop-javascript-api-specification/Audience|< Previous]]  |  [[desktop-javascript-api-specification/DialNumber|Next >]]</center>
+<html>
-</translate>
+<iframe width="100%" height="300" src="//jsfiddle.net/rt1f2z3h/embedded/html,result/" allowfullscreen="allowfullscreen" allowpaymentrequest frameborder="0"></iframe>
+</html>