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= Scenario Exercises = | = Scenario Exercises = | ||
Bright Pattern | Bright Pattern scenario exercises show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario. | ||
These articles are available in the ''Scenario Builder Reference Guide'', section ''Scenario-Building Exercises''. | These articles are available in the ''Scenario Builder Reference Guide'', section ''Scenario-Building Exercises''. | ||
== Chat == | == Chat == | ||
* [[Scenario-builder-reference-guide/ | *[[Scenario-builder-reference-guide/HowtoCreateChatScenarioThatPopsCaseorContactInformation|How to Create a Chat Scenario That Pops Case or Contact Information]] | ||
*[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | |||
* [[ | |||
* [[Scenario-builder-reference-guide/ | *[[Scenario-builder-reference-guide/ChatScenarioConfigurationMicrosoftAzureWebAppBot| How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot]] | ||
== Voice == | |||
*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]] | |||
*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]] | |||
*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] | |||
*[[Scenario-builder-reference-guide/SetCallPriorityBasedonMenuSelectionVoiceScenario|How To Set Call Priority Based on the Caller's Menu Selection in a Voice Scenario]] | |||
* [[Scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | |||
*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] | |||
*[[Scenario-builder-reference-guide/Exercises/ConfiguringLanguageOverflow| How to Configure Language Overflow Scenarios]] | |||
Latest revision as of 17:38, 30 January 2026
Scenario Exercises
Bright Pattern scenario exercises show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario.
These articles are available in the Scenario Builder Reference Guide, section Scenario-Building Exercises.