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= Scenario Exercises = | = Scenario Exercises = | ||
Bright Pattern scenario exercises show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario. | Bright Pattern scenario exercises show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario. | ||
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*[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | *[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | ||
*[[Scenario-builder-reference-guide/ChatScenarioConfigurationMicrosoftAzureWebAppBot| How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot]] | |||
== Voice == | == Voice == | ||
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*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] | ||
*[[Scenario-builder-reference-guide/SetCallPriorityBasedonMenuSelectionVoiceScenario|How To Set Call Priority Based on the Caller's Menu Selection in a Voice Scenario]] | |||
* [[Scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | * [[Scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | ||
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*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] | ||
*[[Scenario-builder-reference-guide/Exercises/ConfiguringLanguageOverflow| How to Configure Language Overflow Scenarios]] | |||
Latest revision as of 17:38, 30 January 2026
Scenario Exercises
Bright Pattern scenario exercises show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario.
These articles are available in the Scenario Builder Reference Guide, section Scenario-Building Exercises.