From Bright Pattern Documentation
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=Reporting Database Specification= | |||
Introduction | Introduction | ||
*[[reporting-database-specification/Purpose | Purpose]] | *[[reporting-database-specification/Purpose | Purpose]] | ||
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*[[reporting-database-specification/agent_activity | agent_activity]] | *[[reporting-database-specification/agent_activity | agent_activity]] | ||
*[[reporting-database-specification/call_detail | call_detail]] | *[[reporting-database-specification/call_detail | call_detail]] | ||
*[[reporting-database-specification/evaluation_results | evaluation_results]] | |||
*[[reporting-database-specification/evaluation_result_details | evaluation_result_details]] | |||
*[[reporting-database-specification/interaction_step_skills | interaction_step_skills]] | *[[reporting-database-specification/interaction_step_skills | interaction_step_skills]] | ||
*[[reporting-database-specification/interaction_quality_monitoring | interaction_quality_monitoring]] | *[[reporting-database-specification/interaction_quality_monitoring | interaction_quality_monitoring]] | ||
*[[reporting-database-specification/interaction_quality_monitoring_grades | interaction_quality_monitoring_grades]] | *[[reporting-database-specification/interaction_quality_monitoring_grades | interaction_quality_monitoring_grades]] | ||
*[[reporting-database-specification/surveys | surveys]] | *[[reporting-database-specification/surveys | surveys]] | ||
*[[Reporting-database-specification/voice_recordings | voice_recordings]] | |||
Latest revision as of 04:03, 29 May 2024
• 日本語
Reporting Database Specification
Introduction
Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_steps_counters
- concurrent_users
Detailed Records