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= Pause Call and Screen Recording= | = Pause Call and Screen Recording= | ||
Mutes call recordings and screen recordings using the following commands. | Mutes call recordings and screen recordings using the following commands. | ||
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=== Syntax === | === Syntax === | ||
parent.frames.postMessage('{"command": "MUTE_SCREEN_RECORDINGS"}', '*'); | parent.frames.postMessage('{"command": "MUTE_SCREEN_RECORDINGS"}', '*'); | ||
Latest revision as of 04:02, 29 May 2024
Pause Call and Screen Recording
Mutes call recordings and screen recordings using the following commands.
Mute Call Recordings
Mutes call recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).
Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "MUTE_CALL_RECORDINGS"}', '*');
Mute Screen Recordings
Mutes screen recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).
Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "MUTE_SCREEN_RECORDINGS"}', '*');