From Bright Pattern Documentation
Created page with "<translate>= Troubleshooting = == Receiving Direct Messages in Twitter == If your Twitter account is not receiving DMs, you may need to enable the Twitter setting '''Receive..." |
Updated via BpDeleteTranslateTags script |
||
| (One intermediate revision by one other user not shown) | |||
| Line 1: | Line 1: | ||
= Troubleshooting = | |||
== Receiving Direct Messages in Twitter == | == Receiving Direct Messages in Twitter == | ||
If your Twitter account is not receiving DMs, you may need to enable the Twitter setting '''Receive messages from anyone''', located in ''Settings and privacy > Privacy and safety > Direct Messages''. | If your Twitter account is not receiving DMs, you may need to enable the Twitter setting '''Receive messages from anyone''', located in ''Settings and privacy > Privacy and safety > Direct Messages''. | ||
| Line 8: | Line 8: | ||
== Receiving Messages in Bright Pattern Contact Center == | == Receiving Messages in Bright Pattern Contact Center == | ||
If you can send and receive DMs in your Twitter accounts but cannot receive these messages in your Bright Pattern Contact Center environment, reset your [[Twitter-integration-guide/Configuration/IntegrationAccount|integration account’s webhook]]. To do this, take the following steps: | If you can send and receive DMs in your Twitter accounts but cannot receive these messages in your Bright Pattern Contact Center environment, reset your [[Twitter-integration-guide/Configuration/IntegrationAccount|integration account’s webhook]]. To do this, take the following steps: | ||
* In the Contact Center Administrator application, section ''Call Center Configuration > Integration Accounts'', locate your Twitter integration. | * In the Contact Center Administrator application, section ''Call Center Configuration > Integration Accounts'', locate your Twitter integration. | ||
| Line 15: | Line 15: | ||
'''Note''': If the [[Twitter-integration-guide/Configuration/CreateanApp#Permissions_Tab|permissions]] for your Twitter app changed, you will need to [[Twitter-integration-guide/Configuration/CreateanApp#Keys_and_Tokens_Tab|regenerate the existing keys and access tokens]] and apply the changes to your [[Twitter-integration-guide/Configuration/IntegrationAccount|integration configuration]]. | '''Note''': If the [[Twitter-integration-guide/Configuration/CreateanApp#Permissions_Tab|permissions]] for your Twitter app changed, you will need to [[Twitter-integration-guide/Configuration/CreateanApp#Keys_and_Tokens_Tab|regenerate the existing keys and access tokens]] and apply the changes to your [[Twitter-integration-guide/Configuration/IntegrationAccount|integration configuration]]. | ||
Latest revision as of 04:04, 29 May 2024
• 日本語
Troubleshooting
Receiving Direct Messages in Twitter
If your Twitter account is not receiving DMs, you may need to enable the Twitter setting Receive messages from anyone, located in Settings and privacy > Privacy and safety > Direct Messages.
Receiving Messages in Bright Pattern Contact Center
If you can send and receive DMs in your Twitter accounts but cannot receive these messages in your Bright Pattern Contact Center environment, reset your integration account’s webhook. To do this, take the following steps:
- In the Contact Center Administrator application, section Call Center Configuration > Integration Accounts, locate your Twitter integration.
- Click Set Webhook, remove your contact center name (e.g., your_contact_center.brightpattern.com), click Set Webhook, then click Apply.
- Next, click Set Webhook, replace the tenant name, click Set Webhook, then click Apply.
Note: If the permissions for your Twitter app changed, you will need to regenerate the existing keys and access tokens and apply the changes to your integration configuration.