latest:AgentDesktop-client-side-javascript-api-specification/startChat

startChat

Create a new SMS interaction.

Request

Syntax

startSMSChat(channel: ChatChannelType, address: string, initialObject?: InteractionAssociatedObject): Promise<OperationResult<null>>

Where:

type ChatChannelType =   |     "sms" | type InteractionAssociatedObject = {     id: string     type: string     displayName: string     displayType: string     customFields: Record<string, string> }

Parameters

Parameters	Parameter Values	Data Type	Optional/Required	Description
channel		String	Required	Allows you to define one of the supported chat channels.
address		String	Required	Allows you to define the phone number or the user id with which you want to start a chat.
initialObject	id: string type: string displayName: string displayType: string customFields: Record<string, string>		Optional	Allows you to specify an object associated with this chat upon initialization. For example, on a click-to-chat action from a contact, you can send info about that contact here.

Example Request

    startChatButton.onclick = () => {

        const chatChannel = chatChannelInput.value

        const chatAddress = chatAddressInput.value

        let associatedObject: InteractionAssociatedObject | undefined = undefined

        const associatedObjectStr = associatedObjectTextarea.value

        if (associatedObjectStr) {

            try {

                associatedObject = JSON.parse(associatedObjectStr)

            } catch (e) {

                alert('You have syntax error in the associated object structure. Cannot parse JSON.')

                return

            }

        }

        adApi.startChat(chatChannel as any, chatAddress, associatedObject)

    }

Return Value

null

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