From Bright Pattern Documentation
Communicator Widget JavaScript SDK Specification
Introduction
General Information
Agent State
Configuration Controls
- getTeams
- getTeamMembers
- getServicesList
- getService
- setService
- getVariables
- setVariable
- getPhoneDevicesList
- getPhoneDevice
- setPhoneDevice
- getDIDNumbersList
- getDIDNumber
- setDIDNumber
Interaction Controls
- acceptInteraction
- rejectInteraction
- getInteractionsState
- getDispositionsList
- setDisposition
- addNote
- updateNote
- replaceNote
- setRescheduleWindow
- switchActiveInteraction
- addInteractionAssociatedObject
- setInteractionActiveScreen
- blindTransfer
- transfer
Call Controls
- startCall
- setCallMute
- setCallHold
- sendDtmf
- consultCall
- inviteToCallConference
- mergeAllCallsIntoConference
- removeFromCallConference
- destroyCallConference
Chat Controls
Complete and Terminate an Interaction
Recording Controls
Widget Controls
Callbacks
- onLogin
- onLogout
- onAgentStateChange
- onInteractionStateChange
- onNewInteraction
- onInteractionEnd
- onSearchRecords
- onOpenRecord
- onSaveActivityRecord
- onActiveInteractionSwitch
- onValidateAssociatedRecords
- onRequestRecordOnScreen
- onRequestRecordInfo
- onRequestTransferData
- onLoadTransferData
- onSearchKnowledgeBase
- onGetKnowledgeBaseArticle
- onGetKnowledgeBaseFolder
- onActivateInteractionScreen
- onScreenRecordingStateChange
- onWidgetMinimizedChange
- onServerError
- onSoftphoneStatusChange
- onAudioDeviceChange
- onPhoneCapabilitiesChange
- onCallAudioQualityAlert
- onWebScreenPopCustom
- onSummaryGenerationStarted
- onSummaryGenerationCompleted