From Bright Pattern Documentation
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Introduction | Introduction | ||
*[[reporting-database-specification/Purpose | Purpose]] | *[[reporting-database-specification/Purpose | Purpose]] | ||
Revision as of 22:52, 16 August 2019
• 日本語
<translate>=Reporting Database Specification= Introduction
Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_steps_counters
- concurrent_users
Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- surveys
</translate>