提供: Bright Pattern Documentation
Created page with "5.3:よくある質問/コールの拒否" |
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== Why would agents reject a call? == | == Why would agents reject a call? == | ||
Revision as of 15:47, 18 September 2019
• English
コールの拒否
Why would agents reject a call?
Agents may reject a call if the phone is ringing and they do not have the bandwidth to accept the call (e.g., this is common for direct dials). Alternatively, agents might be logged out (i.e., with unregistered extensions), which would cause the agents not to answer.