From Bright Pattern Documentation
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= Starting Agent Desktop= | |||
The Agent Desktop application can be run on either Microsoft Windows or Mac OS X in one of the following browsers: | The Agent Desktop application can be run on either Microsoft Windows or Mac OS X in one of the following browsers: | ||
* Google Chrome | * Google Chrome | ||
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* Safari 8 and later (Mac OS X) | * Safari 8 and later (Mac OS X) | ||
View the complete list of [[contact-center-administrator-guide/SystemRequirements|system requirements]] in the ''Contact Center Administrator Guide''. | View the complete list of [[contact-center-administrator-guide/SystemRequirements|system requirements]] in the ''Contact Center Administrator Guide''. | ||
== How to Launch Agent Desktop == | == How to Launch Agent Desktop == | ||
'''Step 1: Open your browser application.''' | '''Step 1: Open your browser application.''' | ||
* In the address field, type the web site address (URL) provided by your system administrator. | * In the address field, type the web site address (URL) provided by your system administrator. | ||
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[[File:AD-Login-5.png|thumb|800px|center|Login screen]] | [[File:AD-Login-5.png|thumb|800px|center|Login screen]] | ||
'''Step 2: Select phone device.''' | '''Step 2: Select phone device.''' | ||
* Softphone (software phone) is the default. You may select a different type of phone to use, or even no phone. | * Softphone (software phone) is the default. You may select a different type of phone to use, or even no phone. | ||
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'''Step 3: Log in.''' | '''Step 3: Log in.''' | ||
* Click the '''Log in''' button. | * Click the '''Log in''' button. | ||
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<center>[[agent-guide/Audience|< Previous]] | [[agent-guide/SelectingaPhoneDevice|Next >]]</center> | <center>[[agent-guide/Audience|< Previous]] | [[agent-guide/SelectingaPhoneDevice|Next >]]</center> | ||
Latest revision as of 04:00, 29 May 2024
Starting Agent Desktop
The Agent Desktop application can be run on either Microsoft Windows or Mac OS X in one of the following browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer 10 (Microsoft Windows 7 only)
- Internet Explorer 11 and later (Microsoft Windows 7, 8, and 10)
- Safari 8 and later (Mac OS X)
View the complete list of system requirements in the Contact Center Administrator Guide.
How to Launch Agent Desktop
Step 1: Open your browser application.
- In the address field, type the web site address (URL) provided by your system administrator.
- The login dialog box will appear. Enter your username and password.
Step 2: Select phone device.
- Softphone (software phone) is the default. You may select a different type of phone to use, or even no phone.
- Refer to the Selecting a Phone Device section for more information on the supported types of phones.
Step 3: Log in.
- Click the Log in button.
- Refer to the Logging into Agent Desktop section for more information on Agent Desktop login.