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= addInteractionRenderedHandler(callback) = | = addInteractionRenderedHandler(callback) = | ||
Gets information about an active interaction. | Gets information about an active interaction. | ||
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data.screenpop_data: "Case: 123123" | data.screenpop_data: "Case: 123123" | ||
data.service: "Customer Support"; | data.service: "Customer Support"; | ||
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Latest revision as of 04:02, 29 May 2024
addInteractionRenderedHandler(callback)
Gets information about an active interaction.
Request
Syntax
window.bpspat.api.addInteractionRenderedHandler(callback)
callback = function(data) {
}
Arguments
| Parameter | Type | Description |
| callback | function | JavaScript method executed when API method request is completed |
Response
The response object may contain the following fields.
| Name | Data Type | Description | Example |
| data.item.id | string | Interaction ID | "121212121" |
| data.global_id | string | Global interaction ID (GIID) | "asd234asdf234df" |
| data.phone_number | string | Customer phone number | "4151234567" |
| data.service | string | Name of the service handling the interaction | "Inbound Voice" |
| data.screenpop_data | string | Information shown on screen-pop | "Case: 123123" |
Example
{
data.item_id: "123123123";
data.global_id: "asd234asdf234df"
data.phone_number: "55511122233"
data.service: "Customer Support"
data.screenpop_data: "Case: 123123"
data.service: "Customer Support";
}