From Bright Pattern Documentation
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This section of the ''Twitter Integration Guide'' details the steps required to integrate your Bright Pattern Contact Center with Twitter for the purpose of receiving Direct Messages (DMs) in chat interactions. | This section of the ''Twitter Integration Guide'' details the steps required to integrate your Bright Pattern Contact Center with Twitter for the purpose of receiving Direct Messages (DMs) in chat interactions. | ||
| − | == Integration Configuration Steps == | + | == Integration Configuration Steps == |
# [[twitter-integration-guide/Configuration/CreateanApp | Create an App]] | # [[twitter-integration-guide/Configuration/CreateanApp | Create an App]] | ||
# [[twitter-integration-guide/Configuration/DevEnvironment | Create a Dev Environment for App Testing]] | # [[twitter-integration-guide/Configuration/DevEnvironment | Create a Dev Environment for App Testing]] | ||
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| − | + | [[File:Twitter-App-Creation-12-54.PNG|650px|thumb|center|DMs as they appear in Agent Desktop]] | |
| − | [[File:Twitter-App-Creation-12-54.PNG|650px|thumb|center|DMs as they appear in Agent Desktop]] | ||
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Latest revision as of 04:04, 29 May 2024
• 日本語
Configuration Overview
This section of the Twitter Integration Guide details the steps required to integrate your Bright Pattern Contact Center with Twitter for the purpose of receiving Direct Messages (DMs) in chat interactions.
Integration Configuration Steps
- Create an App
- Create a Dev Environment for App Testing
- Create an Integration Account
- Setting the Twitter Webhook Manually (if the previous step does not work)
- Assign the Integration to a Service
- Troubleshooting
