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<translate>= Creating New Wallboards= <!--T:1-->
= Creating New Wallboards=  
If you have the privilege to edit wallboards, you are also enabled to create new wallboards.
If you have the privilege to edit wallboards, you are also enabled to create new wallboards.


<!--T:2-->
Wallboards can be created either from scratch or from one of five out-of-the-box templates. Because templates are preformatted with widgets and a standard layout, they allow you to build standard wallboards and customize them quickly.
Wallboards can be created either from scratch or from one of five out-of-the-box templates. Because templates are preformatted with widgets and a standard layout, they allow you to build standard wallboards and customize them quickly.




== How to Create a New Wallboard == <!--T:3-->
== How to Create a New Wallboard ==  
# At the top of the page, click the '''Menu''' [[File:Wallboard-Menu-Icon-316.png|26px]] icon.<br /><br />
# At the top of the page, click the '''Menu''' [[File:Wallboard-Menu-Icon-316.png|26px]] icon.<br /><br />
# From the drop-down list that appears, select '''New'''.<br /><br />[[File:Create-New-Wallboard-316.PNG|450px|thumbnail|center|Select "New" to create a new wallboard]].<br /><br />
# From the drop-down list that appears, select '''New'''.<br /><br />[[File:Create-New-Wallboard-316.PNG|450px|thumbnail|center|Select "New" to create a new wallboard]].<br /><br />
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== Templates == <!--T:4-->
== Templates ==  
Templates are available to create the following types of prefab wallboards:
Templates are available to create the following types of prefab wallboards:
* [[#Empty|Empty]]
* [[#Empty|Empty]]
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=== Empty === <!--T:5-->
=== Empty ===  
The ''Empty'' template is a blank wallboard that shows a grid of empty cards. No statistics are preconfigured. This wallboard is the type to select when creating a new wallboard from scratch, when you do not wish to use any other template available.
The ''Empty'' template is a blank wallboard that shows a grid of empty cards. No statistics are preconfigured. This wallboard is the type to select when creating a new wallboard from scratch, when you do not wish to use any other template available.




<!--T:6-->
[[File:Wallboard-Empty-316.PNG|800px|thumbnail|center|Empty wallboard]]
[[File:Wallboard-Empty-316.PNG|800px|thumbnail|center|Empty wallboard]]




=== Outbound Campaigns === <!--T:7-->
=== Outbound Campaigns ===  
The ''Outbound Campaigns'' template contains statistics related to the outbound campaigns that your team is assigned to handle.
The ''Outbound Campaigns'' template contains statistics related to the outbound campaigns that your team is assigned to handle.


<!--T:8-->
The following statistics are included:
The following statistics are included:
* [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Calls_Abandoned_at_any_Stage_for_the_Day_.28OUT_Abandoned_.25.29|Abandoned %]]
* [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Calls_Abandoned_at_any_Stage_for_the_Day_.28OUT_Abandoned_.25.29|Abandoned %]]
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<!--T:9-->
[[File:Wallboard-Outbound-Campaigns-316.PNG|800px|thumbnail|center|Outbound Campaigns wallboard template]]
[[File:Wallboard-Outbound-Campaigns-316.PNG|800px|thumbnail|center|Outbound Campaigns wallboard template]]




=== Contact Center Overview === <!--T:10-->
=== Contact Center Overview ===  
The ''Contact Center Overview'' template presents a broad overview of your contact center's activities.
The ''Contact Center Overview'' template presents a broad overview of your contact center's activities.


<!--T:11-->
The following statistics are included:
The following statistics are included:
* [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned.29|Abandoned, All Queues]]
* [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned.29|Abandoned, All Queues]]
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<!--T:12-->
[[File:Wallboard-Contact-Center-Overview-316.PNG|800px|thumbnail|center|Contact Center Overview wallboard template]]
[[File:Wallboard-Contact-Center-Overview-316.PNG|800px|thumbnail|center|Contact Center Overview wallboard template]]




=== Inbound Wallboard === <!--T:13-->
=== Inbound Wallboard ===  
The ''Inbound Wallboard'' template contains statistics that are relevant to your team's inbound interactions.
The ''Inbound Wallboard'' template contains statistics that are relevant to your team's inbound interactions.


<!--T:14-->
The following statistics are included:
The following statistics are included:
* [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned_.25.29|Abandoned %]]
* [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned_.25.29|Abandoned %]]
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<!--T:15-->
[[File:Wallboard-Inbound.PNG|800px|thumbnail|center|Inbound wallboard template]]
[[File:Wallboard-Inbound.PNG|800px|thumbnail|center|Inbound wallboard template]]




=== All Agents === <!--T:16-->
=== All Agents ===  
The ''All Agents'' template presents a list view of selected agents from your team. To edit the preconfigured list of agent statistics, click the '''Edit''' icon at the top right of the wallboard template. This opens the ''Select Grid Options'' window, where you can select teams to show and sort/filter the agents in the list.
The ''All Agents'' template presents a list view of selected agents from your team. To edit the preconfigured list of agent statistics, click the '''Edit''' icon at the top right of the wallboard template. This opens the ''Select Grid Options'' window, where you can select teams to show and sort/filter the agents in the list.




<!--T:17-->
The following statistics are included:
The following statistics are included:
* First Name Last Name
* First Name Last Name
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<!--T:18-->
[[File:Wallboard-All-Agents-Stats-316.PNG|800px|thumbnail|center|All Agents wallboard template]]
[[File:Wallboard-All-Agents-Stats-316.PNG|800px|thumbnail|center|All Agents wallboard template]]




=== Email Wallboard === <!--T:19-->
=== Email Wallboard ===  
The ''Email Wallboard'' template contains statistics that are relevant to your team's email queues.
The ''Email Wallboard'' template contains statistics that are relevant to your team's email queues.


<!--T:20-->
The following statistics are included:
The following statistics are included:
* [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Handled_by_Agents_for_the_Day_.28IN_Handled.29|Bottom Agents by Email Handled]]
* [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Handled_by_Agents_for_the_Day_.28IN_Handled.29|Bottom Agents by Email Handled]]
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<!--T:21-->
[[File:Wallboard-Email-316.PNG|800px|thumbnail|center|Email wallboard template]]
[[File:Wallboard-Email-316.PNG|800px|thumbnail|center|Email wallboard template]]
</translate>

Latest revision as of 04:04, 29 May 2024

• 日本語

Creating New Wallboards

If you have the privilege to edit wallboards, you are also enabled to create new wallboards.

Wallboards can be created either from scratch or from one of five out-of-the-box templates. Because templates are preformatted with widgets and a standard layout, they allow you to build standard wallboards and customize them quickly.


How to Create a New Wallboard

  1. At the top of the page, click the Menu icon.

  2. From the drop-down list that appears, select New.

    Select "New" to create a new wallboard
    .

  3. In the New Wallboard dialog that appears, select the desired wallboard template.

    Wallboard template selector


Templates

Templates are available to create the following types of prefab wallboards:


Empty

The Empty template is a blank wallboard that shows a grid of empty cards. No statistics are preconfigured. This wallboard is the type to select when creating a new wallboard from scratch, when you do not wish to use any other template available.


Empty wallboard


Outbound Campaigns

The Outbound Campaigns template contains statistics related to the outbound campaigns that your team is assigned to handle.

The following statistics are included:


Outbound Campaigns wallboard template


Contact Center Overview

The Contact Center Overview template presents a broad overview of your contact center's activities.

The following statistics are included:


Contact Center Overview wallboard template


Inbound Wallboard

The Inbound Wallboard template contains statistics that are relevant to your team's inbound interactions.

The following statistics are included:


Inbound wallboard template


All Agents

The All Agents template presents a list view of selected agents from your team. To edit the preconfigured list of agent statistics, click the Edit icon at the top right of the wallboard template. This opens the Select Grid Options window, where you can select teams to show and sort/filter the agents in the list.


The following statistics are included:


All Agents wallboard template


Email Wallboard

The Email Wallboard template contains statistics that are relevant to your team's email queues.

The following statistics are included:


Email wallboard template
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