From Bright Pattern Documentation
< 5.8:Agent-guide | Tutorials | States
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| − | + | = How to Make Yourself Ready= | |
You manually make yourself ''Ready'' to indicate your readiness to handle interactions. You can make yourself ''Ready'' if your current state is either [[agent-guide/HowtoInterpretYourCurrentStateInformation|''After Call Work'']] or [[agent-guide/HowtoInterpretYourCurrentStateInformation|''Not Ready'']]. | You manually make yourself ''Ready'' to indicate your readiness to handle interactions. You can make yourself ''Ready'' if your current state is either [[agent-guide/HowtoInterpretYourCurrentStateInformation|''After Call Work'']] or [[agent-guide/HowtoInterpretYourCurrentStateInformation|''Not Ready'']]. | ||
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To make yourself ''Ready:'' | To make yourself ''Ready:'' | ||
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# Click the '''User Status Indicator/Selector.''' | # Click the '''User Status Indicator/Selector.''' | ||
# Select '''Ready''' from the drop-down menu or press '''F9.''' | # Select '''Ready''' from the drop-down menu or press '''F9.''' | ||
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[[File:Agent-Desktop-Ready-50.png|thumb|800px|center|Making yourself Ready]] | [[File:Agent-Desktop-Ready-50.png|thumb|800px|center|Making yourself Ready]] | ||
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Your state changes to ''Ready''. You may now receive an interaction matching your qualifications at any time. | Your state changes to ''Ready''. You may now receive an interaction matching your qualifications at any time. | ||
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Latest revision as of 04:12, 29 May 2024
• 日本語
How to Make Yourself Ready
You manually make yourself Ready to indicate your readiness to handle interactions. You can make yourself Ready if your current state is either After Call Work or Not Ready.
To make yourself Ready:
- Click the User Status Indicator/Selector.
- Select Ready from the drop-down menu or press F9.
Your state changes to Ready. You may now receive an interaction matching your qualifications at any time.