From Bright Pattern Documentation
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| − | = What Is Included in This Guide = | + | = What Is Included in This Guide = |
Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions. | Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions. | ||
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The Microsoft Dynamics 365 Integration Guide provides everything you need to configure integration: | The Microsoft Dynamics 365 Integration Guide provides everything you need to configure integration: | ||
* Microsoft Azure Active Directory app registration instructions | * Microsoft Azure Active Directory app registration instructions | ||
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* Click-to-call configuration in Microsoft Dynamics 365 | * Click-to-call configuration in Microsoft Dynamics 365 | ||
* Activity history field customization in Microsoft Dynamics 365 | * Activity history field customization in Microsoft Dynamics 365 | ||
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Latest revision as of 04:13, 29 May 2024
• 日本語
What Is Included in This Guide
Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions.
The Microsoft Dynamics 365 Integration Guide provides everything you need to configure integration:
- Microsoft Azure Active Directory app registration instructions
- Bright Pattern Contact Center integration account setup instructions
- Microsoft Channel Integration Framework app installation and configuration instructions
- Bright Pattern Omnichannel Contact Center Solution app installation instructions
- Click-to-call configuration in Microsoft Dynamics 365
- Activity history field customization in Microsoft Dynamics 365
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