From Bright Pattern Documentation
(Updated via BpDeleteTranslateTags script) |
|||
| Line 1: | Line 1: | ||
| − | + | =Reporting Database Specification= | |
Introduction | Introduction | ||
*[[reporting-database-specification/Purpose | Purpose]] | *[[reporting-database-specification/Purpose | Purpose]] | ||
| Line 24: | Line 24: | ||
*[[reporting-database-specification/interaction_quality_monitoring_grades | interaction_quality_monitoring_grades]] | *[[reporting-database-specification/interaction_quality_monitoring_grades | interaction_quality_monitoring_grades]] | ||
*[[reporting-database-specification/surveys | surveys]] | *[[reporting-database-specification/surveys | surveys]] | ||
| − | |||
Latest revision as of 04:32, 29 May 2024
Reporting Database Specification
Introduction
Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_steps_counters
- concurrent_users
Detailed Records