From Bright Pattern Documentation
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The ''team_performance'' table is currently not used. If any team-level metrics are desired in custom reports, such metrics can be obtained by combining the corresponding data from the ''agent_performance'' table for all team members selected using the ''team_name'' field. | The ''team_performance'' table is currently not used. If any team-level metrics are desired in custom reports, such metrics can be obtained by combining the corresponding data from the ''agent_performance'' table for all team members selected using the ''team_name'' field. | ||
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<center>[[reporting-database-specification/agent_performance|< Previous]] | [[reporting-database-specification/service_in_time_counters|Next >]]</center> | <center>[[reporting-database-specification/agent_performance|< Previous]] | [[reporting-database-specification/service_in_time_counters|Next >]]</center> | ||
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Latest revision as of 04:32, 29 May 2024
team_performance
The team_performance table is currently not used. If any team-level metrics are desired in custom reports, such metrics can be obtained by combining the corresponding data from the agent_performance table for all team members selected using the team_name field.