From Bright Pattern Documentation
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*[[Tutorials-for-supervisors/WorkingasaSupervisor | Working as a Supervisor]] | *[[Tutorials-for-supervisors/WorkingasaSupervisor | Working as a Supervisor]] | ||
Agent Management | Agent Management | ||
| + | *[[Tutorials-for-supervisors/HowtoChangeanAgentsState | How to Change an Agent's State]] | ||
*[[Tutorials-for-supervisors/HowtoTurnOnOffSupervisionModes | How to Turn On/Off Supervision Modes]] | *[[Tutorials-for-supervisors/HowtoTurnOnOffSupervisionModes | How to Turn On/Off Supervision Modes]] | ||
*[[Tutorials-for-supervisors/HowtoContinuouslyMonitorAgents | How to Continuously Monitor Agents]] | *[[Tutorials-for-supervisors/HowtoContinuouslyMonitorAgents | How to Continuously Monitor Agents]] | ||
Revision as of 23:26, 14 January 2019
<translate>=Tutorials for Supervisors= Introduction
Getting Started
Agent Management
- How to Change an Agent's State
- How to Turn On/Off Supervision Modes
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
Real-Time Metrics
- Understanding Real-Time Metrics
- How to Customize Metric Views
- Customizing Agent Metrics
- Customizing Team Metrics
- Customizing Service Metrics
- Customizing Skill Metrics
- Customizing Real-Time Metric Alerts
Campaigns
- About Campaign Operation
- How to Start and Stop Campaigns
- How to Enable and Disable Lists within a Campaign
- How to Add and Remove Campaign Teams
Email Queue
Calendars
- How to Manage Calendar Events
- How to View an Agent's Calendar
- How to Reassign an Event
- How to Reassign All of an Agent's Events to Another Agent
</translate>