From Bright Pattern Documentation
< 5.19:Agent-guide | Work
| Line 2: | Line 2: | ||
= Cases and Email = | = Cases and Email = | ||
* [[agent-guide/Work/CasesEmail/Overview | Overview]] | * [[agent-guide/Work/CasesEmail/Overview | Overview]] | ||
| + | * [[agent-guide/Work/CasesEmail/CasesEmailandThreads | Cases, Email, and Threads]] | ||
* [[agent-guide/Work/CasesEmail/CasesVersusThreads | Cases Versus Threads]] | * [[agent-guide/Work/CasesEmail/CasesVersusThreads | Cases Versus Threads]] | ||
* [[agent-guide/Work/CasesEmail/MyCasesInterface | My Cases Interface]] | * [[agent-guide/Work/CasesEmail/MyCasesInterface | My Cases Interface]] | ||
Revision as of 21:44, 4 February 2019
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Cases and Email
Tutorials
- Accepting Email
- Follow-ups
- Fonts
- Handling Email
- Masking Data
- Retrieving Email from Queue
- Reviewing Email
- Search
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